Terms and Conditions
No cat will be admitted without being fully up to date with vaccinations, and we request that the vaccination certificate is provided on arrival. This ensures that we can maintain a safe and healthy environment for your cat.
We ask that you treat your cat with a recommended flea/worm treatment at least three days before arriving at the cattery. Your vet can advise as to the best treatment available. If you find that your cat already has fleas you will need to treat your house with a suitable product which can also be purchased from you vet. If fleas/worms are detected on your cat we will treat them and charge accordingly. Whilst you are welcome to bring your cats favourite bedding to the Cattery, please ensure that it is clean and flea free. This is not only for your cats benefit but also for our other guests and carers.
Deposit and Payment
A deposit of £30 is required for first time bookings. This is only refundable with 30 days notice of cancellation. No deposit is required for repeat bookings apart from over the Christmas/Easter periods but see note about cancellation below.
Payment may be made by cash, cheque, BACS or credit/debit card. Please note that a fee of 1.95% will be charged for all card payments and that card payments cannot be taken over the phone.
Notice given of cancellation – Up to 30 days – no charge
10 – 29 days – loss of deposit/£30 payable if no deposit paid
Less than 10 days – Full charge for booked stay payable.
Both the day of arrival and departure are payable at the full daily rate to enable us to disinfect the accommodation between guests.
Home comforts and Food
We provide everything your cat could need, but you are welcome to bring your own treats, bedding or toys. These would be used by your cat exclusively. Please ensure that they are clean and free from flea and worm infestation.
We offer a range of both wet and dry cat food and ask you to indicate on the booking form which type of food your cat normally eats. Any prescription food must be provided by the owner. If you wish to provide your own food we are happy to accommodate this, but this will not incur a reduction in the daily rate. We will offer treats unless you request otherwise.
Illness and emergencies
We require details of your own vet, plus the name and telephone number of an emergency contact for while you are away. We maintain a healthy relationship with our local veterinary practice – only 10 minutes away by car. In an emergency, your pet will be taken to your personal vet if closer. Should your pet be taken ill while they are with us, we will seek treatment from the vet. Whilst your cat is insured when staying with us (excluding pre-existing medical conditions), any additional costs must be met by the owner, including petrol. If any of our residents fall ill, we have a separate isolation unit on site to eliminate the potential spread of disease. . We will refuse to board any cat that looks ill or mistreated.
Please advise us on the booking form if your cat has insurance.
We would like to feature some of our residents photos on our website/Facebook. Please indicate on the booking form if this is OK. No names/details would be used, just the photo.
Male cats over the age of 7 months can only be accepted if neutered.
By signing the Booking Form/completing the online Booking Form/booking over the telephone, you are agreeing to the above Terms and Conditions.
Phone: 01603 263964
Address: Mount Villa Cattery
44 Norwich Road
|Mon – Fri||9am – 11am||4pm – 6pm|
|Sat||9am – 12pm||Closed to public|
Sundays by special arrangement only.